What do you like most about Atlassian? What do you don't like?

 

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Hi,

Likes:

  • Great and fast support, I never had a problem they didn't solved. Altought sometimes the solution was more like a workaround and not a solution itself.
  • Powerful products that meet my expectations.
  • Products used worlwide resulting on a big community that helped me a lot.
  • A lot of documentation for every product. This makes a lot easier to be a self-learner.

Dislikes:

  • A couple of times I had very needed requests for new features but they were rejected. But this often happens becuase the feature "could benefit a few customers but complicate a lot more".
  • There were a few problems with pricing for a couple of products, i.e. Service Desk. But in every case they found a solution altought it took much time.
  • Althought their products are very customizables, sometimes I wish they were a little more liberals.

These are the things that come to mind.

Thank you very much, Ramiro!

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