We are new to a hosted version of Atlassian and when asking a question are receiving an "Open question reminder".

So we are doing the right what do we do to close this, I know I have clicked the grey check mark (which I think is the grey arrow) as suggested however I am still receiving?

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If no one has responded to your question you will either have to delete the question as it doesn't have an answer, or answer/respond to your own question and then check the green check mark.

Thanks Sean, apprecate this.

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