Want to customize the email templates to indicate the "role" of the person who receive the email.


I receive email from our JIRA implementation each time an issue is created, updated...

This email can be sent to me because I can be the reporter, the assignee or I'm part the watchers or the voters.

I would like to customize the email templates so there is a sentence specifying why we receive this email.

Such as:

Reason to receive email: reporter


Reason to receive email: watcher

My goal is to compare email addresses.

I know how to get email for a reporter/assignee.

I don't know how to do it for watchers and voters.

I don't neither how to get email of the notifier (the person who will receive the email).

May you please help?



1 answer

1 accepted

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Accepted answer

Hi Sebastien,

You will need to modify the velocity file. Please refer here for the guideline:

Customising Email Content

Hope this helps. Vicky.

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