many of my users requested a Word template especially for Change Request issues. In the single-word.vm template, how can differentiate between the issue types?
The template that my users need is attached.
Can you please suggest?
Thanks in advance!
You will have to create a plugin with a new Search Request View for this: https://developer.atlassian.com/display/JIRADEV/Search+Request+View+Plugin+Module
The tricky part is to use this only when all the issues in the search results are change requests! Or maybe you can leave it to the user and use the this as a new viw that anyone can use.
You can possible modify the vm but it will be weird hack and my vote is for a plugin because upgrades becomes a lot painless in future.
Again, writing the view is easy but you might have search results which contains both change requests and something else. It is a design decission whether to separate them as 2 views or show them in any one predefined view. If all search results are change requests, you can certainly go for the new view.
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