We are currently using POP and an internal server to process emails to JIRA (create and comment on tickets). We have moved to Office 365 and want to use SMTP to do this instead of POP. The documentation states that it should be done through POP or IMAP but I was wondering if it can be done through SMTP?
Not off-the-shelf. SMTP is a bit of a pig to use for receiving email as a client - it's good for sending and transferring between servers, but it's not really intended for the last step and most systems stick to POP or IMAP for receiving.
You'd have to add functionality to the core of Jira to enable it to pick up email via SMTP - it's a delivery protocol, NOT a message protocol, so you'd need to find/write a mailbox handler that you could integrate with Jira. Frankly, it's far more simple to use POP or IMAP, as that's what they are for.
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