My screen has the CC field. The CC field has that screen assigned to it. When I add my name to the CC field and enter a test comment in an issue and click Update button, I do not receive the email.
I can't see what else could be wrong here. Anyone have any advice of where I might look to resolve this?
There are 2 things that you can check
1. The field is included in the notification schemes
2. Check if you have subscribed to your own changes. This is an option you can set in your profile and the default is not to receive mails for own changes!
This is an old troubleshooting guide, but still helpful. I'd run through the suggestions there to be sure. Also, make sure the cc'd users have the 'Browse Project' permission, sometimes that can do it as well.
Thanks for signing up for Jira Ops! I’m Matt Ryall, leader for the Jira Ops product team at Atlassian. Since this is a brand new product, we’ll be delivering improvements quickly and sharing updates...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs