Users Getting Error on Dashboard

[Mick d'Ancona]

I've created a customer dashboard (as an administrator) and shared it with everyone. However, users outside of the groups I am explicitly in are getting an error when loading the Gadgets

I'm using the Filter Results gadget, and I've checked that they can run the filter ok from the Issue Navigator / Filters section. It's only a problem when running the filter via the Gadget in this Dashboard.

The error is in the attached screenshot.

[C_ Faysal]

you may check that the filters you've created as administrator are "shared" too.

sharing only a dashboard is NOT enough. if you include filter results gadgets those filters must be accessible

your screenshot suggest to keep a look an project permissions as well.

"A Value with ID 10001"...

lets assume this is a user role ID...10001=Developer.

Your permissions seem to include a restriction to "project role = developer"

can you check this out?

if the user has no permission to a project that you query inside your filters jql he will get this message...even if the filter is shared too

[C_ Faysal]

https://confluence.atlassian.com/display/JIRA/Managing+Shared+Filters

https://confluence.atlassian.com/display/JIRA/Managing+Shared+Dashboards

https://confluence.atlassian.com/display/JIRA/Managing+Project+Permissions

hope this helps

[Lisa Marie Lamb]

Depending on whether you're running GreenHopper 6.1.3.x, this may be related to bug GHS-7659

I had gone through and checked all my permissions and then realized it was a bug caused by our upgrade.