Dear Mr. or Mrs.,
My customer purchased 3 years ago an unlimited (+100) JIRA license and he has been properly paid the maintenance fees.
2 months ago, my customer upgraded his JIRA version to 184.108.40.206 and everything seemed to work properly.
Yesterday, he tried to create a new user and the following message appeared:
"There are currently 227 total user(s) set up in JIRA, of which 225 are active and count towards your license limit."
Obviously, the customer complaints that I has paid for an unlimited version and he does not understand what is happening.
Can anyone help me with this issue or tell me who can I ask for?
Thank you in advance.
I think you've misunderstood this message.
It is not telling you about licences, it is telling you about your current consumption of licences. You've got 227 users in there, and 225 of them count towards your limit. It does not matter what your limit is, Jira is simply displaying what you've got! If you've got an unlimited licence, great, you'll never see the "Can't add user, you've hit your limit" message.
You just need to explain that this message is for their information (although I'd have a quick look in "system information" and check the licence does say "unlimited")
Atlassian Summit is an excellent opportunity for in-person support, training, and networking.Learn more
Back in 2010 I hadn't been using the Atlassian tools (JIRA, Confluence, Bamboo) that long and I started searching online to see if I could chat to other users primarily about how they used the produc...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs