User number limitation in a +100 license after upgrade to

Dear Mr. or Mrs.,

My customer purchased 3 years ago an unlimited (+100) JIRA license and he has been properly paid the maintenance fees.

2 months ago, my customer upgraded his JIRA version to and everything seemed to work properly.

Yesterday, he tried to create a new user and the following message appeared:

"There are currently 227 total user(s) set up in JIRA, of which 225 are active and count towards your license limit."

Obviously, the customer complaints that I has paid for an unlimited version and he does not understand what is happening.

Can anyone help me with this issue or tell me who can I ask for?

Thank you in advance.


1 answer

1 accepted

Accepted Answer
1 vote

I think you've misunderstood this message.

It is not telling you about licences, it is telling you about your current consumption of licences. You've got 227 users in there, and 225 of them count towards your limit. It does not matter what your limit is, Jira is simply displaying what you've got! If you've got an unlimited licence, great, you'll never see the "Can't add user, you've hit your limit" message.

You just need to explain that this message is for their information (although I'd have a quick look in "system information" and check the licence does say "unlimited")


I must go back to school.

I'm sorry, Nic.

Thank you for your help.


Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Friday in Europe

Venue Needed! 23rd October

Hey Everyone! Unfortunately, the venue that was hosting us on the 23rd has pulled out so we're looking for a new venue.    If anyone would have a room free that we could use on the ev...

63 views 4 0
View post

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you