User invitation emails are not being sent/received

I've sent Jira/Confluence invitacions to eight programmers/designers, both to their company email addresses and to their Gmail addresses. Of the eight, only three have received their invitations. I began this process on Friday and we are still not able to use Jira for task management because of this apparent problem in the Jira email system. They have all checked their spam boxes (which is unlikely as the source of the problem, since I've sent the invites to two different addresses for each person). Also, they are physically located in three different locations on different email/DNS servers, so that is not the problem, either.

2 answers

1 accepted

Accepted Answer
0 votes

I ended up not needing to send any more invitations, so I was not able to test this in the end.

0 votes
Gary Sackett Atlassian Team Aug 31, 2012

Hi,

Your best bet is to raise a support case @ https://support.atlassian.com, so that our engineers can get all of the details o f the users and instance. We can then search through the appropriate logs to see where the issue may lie.

Thanks,

Gary

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Tuesday in Featured Groups

Tuesday tips & tricks: What is the Atlassian Community?

It's officially Tuesday, which means it's officially time for another tip to help you better navigate this space we call the Atlassian Community. 😄 I got a great question from community member, Sa...

127 views 6 8
View post

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you