Upgrading an evaluation license with a starter license

We downloaded and installed an evaluation copy of JIRA + Agile. This installation has a SEN and a Server-id that matches the details in the myAtlassian account that was created when we downloaded the evaluation copy. So far so good.

We now have bought a 'JIRA Agile for JIRA 10 Users: Starter License'. A different part of our organisation purchased the license on our behalf. In the process a new myAtlassian account was created, with its own SEN.

When we try to apply the license we purchased to our evaluation installation the license key is rejected with a message " Invalid license key specified". How do we go about applying the license we purchased to our installation. Ideally we would not want to re-install since we already have data on the evaluation copy which we'd like to preserve.

1 answer

1 accepted

0 votes
Accepted answer

User error. I was attempting to paste the 'JIRA Agile' license key into the JIRA server license window of my server.

I went back to the person who purchased our license and got him to enter our server id to retrieve the JIRA license. I then pasted this JIRA license into the server license window and the license was accepted.

Then to update the 'Jira Agile' license: I went to the Administration console and selected 'Add-ons'. Then selected 'Manage add-ons' on the left-hand side and expanded the 'JIRA Agile' add-on. There is a little pencil next to the License key field, click on that and I could supply the 'JIRA Agile' license key.

All's well now. Both 'JIRA' and 'JIRA Agile' are using the licenses we've purchased.

This may be helpful too:

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted yesterday in Featured Groups

Want to know how Atlassians monitor their enterprise deployments?

At Atlassian, we believe in our own products – that's why we use them, even at the enterprise level. Doing so gives us first-hand experience of how they perform at scale; to do this, we monitor each ...

73 views 2 7
View post

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you