Normally a user can only modify the dashboard that the user owns, and will not have the ability to modify the dashboard which belongs to other user. Hence, I think that somehow the ownership of the dashboard is of another user instead.
Anyway, more information that we would like to gather:
- Was the dashboard migrated from another instance?
- If yes, then did the user exists under a different username in the previous JIRA instance?
And also, I think it should be possible for you to check which dashboard is owned by which user. You can try to go to Administration > Shared Dashboard, search for the dashboard in question. If you can find the dashboard, it should be possible for you to check the owner of the dashboard, and you can also change the dashboard ownership.
I hope that this will help.
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