Unable to update customfield 'customfield_10207 - Deployed' in issue [FUND-13307]

[Larry Bush]

User is trying to Re-Open a resolved ticket from a workflow step - Post Function in workflow is set to "The Deployed of the issue will be cleared." "Deployed" is a Radio Button custom field. Running JIRA version 4.4.3 and Jira Suite Utlities version 1.1.3 – they get the following error:

Unable to update customfield 'customfield_10207 - Deployed' in issue [FUND-13307]

[Larry Bush · Accepted solution]

Issue resolved, Custom field had two options defined; Yes & No - changed Post Function to set Deployed to "No" instead of "Clear" and post works fine.

[Nic Brough -Adaptavist-]

I think you're going to need to look at the log and tell us more of the actual error.

I'd also edit the workflow and check exactly what function is being used to do the "xxx of the issue will be cleared" - it's probably the Jira Suite one, but it might not be!

Most importantly, check that the field is actually valid for that issue type! Is it enabled in field configuration and has the right context?

[Larry Bush]

Here is the actual error in the log:

2012-12-13 11:03:12,057 http-443-9 ERROR lbush 663x1012x1 xn6aow 199.19.250.85 /secure/CommentAssignIssue.jspa [atlassian.jira.workflow.OSWorkflowManager] Caught exception while attempting to perform action 3 from workflow 275592 on issue 'FUND-13307'

com.opensymphony.workflow.WorkflowException: Unable to update custom field 'customfield_10207 - Deployed' in issue [FUND-13307]

        at com.googlecode.jsu.workflow.function.UpdateIssueCustomFieldPostFunction.executeFunction(UpdateIssueCustomFieldPostFunction.java:86)

        at com.googlecode.jsu.workflow.function.AbstractPreserveChangesPostFunction.execute(AbstractPreserveChangesPostFunction.java:59)

        at com.opensymphony.workflow.AbstractWorkflow.executeFunction(AbstractWorkflow.java:869)

[Larry Bush]

Issue resolved, Custom field had two options defined; Yes & No - changed Post Function to set Deployed to "No" instead of "Clear" and post works fine.