Unable to sign into the crowd console

Crowd isn't allowing me to sign into the console. Authentication with the openID server, stash, JIRA, etc works fine. I've tried resetting the SSO token and it didn't solve the issue.

1 answer

Hi Dustin,

In order to get a better idea of the issue in hand, you might want to review your atlassian-crowd.log located at <crowd_HOME_Dir>/logs/atlassian-crowd.log.

If you are able to access other application, most likely the cause of the issue is due to insufficient permission to access your Crowd console. You wil need to be the member of crowd-administrators (default) group and the directory where your user reside in need to be added into "Crowd" application in Crowd console.

If both condition is already met, the cause of the issue is due to invalid IP address. Crowd will only allow access from registered IP address into its application including Crowd console which is configured as "Crowd"application. You might want to review this KB is this is the cause of the issue:

https://confluence.atlassian.com/display/CROWDKB/Client+Host+is+Invalid

Hope it helps.

Cheers,
Septa Cahyadiputra

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published Thursday in Marketplace Apps

Tips on how to choose the best estimation method for your planning

Planning and grooming sessions all come with their own sets of rules. Team members meet to estimate stories or other work items, all according to an agreed-upon process. And with every session comes ...

71 views 0 11
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you