This question is in reference to Atlassian Documentation: Setting up service desk users
My company has added the LDAP to our instance of Service desk, unfortunately it is not letting anyone raise a request through the customer portal unless they have a license. From reading, anyone with an account should be able to raise a request. What could be causing this?
Are you a whiz at handling tickets and looking at how you can further optimize your workflow with automation? Do you tackle detailed customer support questions while simultaneously getting flooded wi...
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