Unable to raise request through Customer Portal

This question is in reference to Atlassian Documentation: Setting up service desk users

My company has added the LDAP to our instance of Service desk, unfortunately it is not letting anyone raise a request through the customer portal unless they have a license. From reading, anyone with an account should be able to raise a request. What could be causing this?

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Steven Behnke Community Champion Dec 02, 2016

It implies you haven't set Request Security up correctly or that the users aren't added as non-licensed Customers. I'm not sure how to help you troubleshoot without more information though.

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Hi! I'm Cameron Deatsch, Head of Server at Atlassian and I'm hosting an AMA next week.

Hey team! I'm Cameron Deatsch, Head of Server at Atlassian. I'll be hosting an AMA over in our Questions section of the Community next Monday, so shoot me your questions, upvote others' question...

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