Unable to raise request through Customer Portal

This question is in reference to Atlassian Documentation: Setting up service desk users

My company has added the LDAP to our instance of Service desk, unfortunately it is not letting anyone raise a request through the customer portal unless they have a license. From reading, anyone with an account should be able to raise a request. What could be causing this?

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Steven Behnke Community Champion Dec 02, 2016

It implies you haven't set Request Security up correctly or that the users aren't added as non-licensed Customers. I'm not sure how to help you troubleshoot without more information though.

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