A co-worker is unable to login to the new Atlassian Cloud GUI. None of my other co-workers (about ten of us) have any problem. He's not a new employee. He browses to "our usual" URL (https://COMPANY.atlassian.net/wiki/, where COMPANY is the name of our instance). He enters his login & return. After a wait, he enters his password and return. After an even longer wait, the page returns with "ERROR The request could not be satisfied ... CloudFront attempted to establish a connection with the origin, but either the attempt failed or the origin closed the connection".
Feels like a time out ... The same thing happens if he tries to login to a browser on my laptop, so it doesn't seem like something specific to his environment. Nothing has changed in his user account.
Suggestions / help appreciated.
Hi Bridget - It sounds like this incident, which Atlassian are currently investigating: https://atlassian.statuspage.io/incidents/01r8249rwb6r
https://atlassian.statuspage.io/ shows current status of Atlassian services, including Atlassian Cloud JIRA, Confluence, etc. so is a good place to check when issues like this occur.
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
We're bringing product updates and pro tips on teamwork to ten cities around the world.Save your spot