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Unable to login to new Atlassian Cloud UI

Bridget Dobbins Apr 24, 2017

A co-worker is unable to login to the new Atlassian Cloud GUI.  None of my other co-workers (about ten of us) have any problem.  He's not a new employee.  He browses to "our usual" URL (https://COMPANY.atlassian.net/wiki/, where COMPANY is the name of our instance).  He enters his login & return.  After a wait, he enters his password and return.  After an even longer wait, the page returns with "ERROR The request could not be satisfied ... CloudFront attempted to establish a connection with the origin, but either the attempt failed or the origin closed the connection".

Feels like a time out ... The same thing happens if he tries to login to a browser on my laptop, so it doesn't seem like something specific to his environment.  Nothing has changed in his user account.

Suggestions / help appreciated.

 

8 answers

1 accepted

1 vote
Answer accepted
Sam Hall Apr 24, 2017 • edited

Hi Bridget - It sounds like this incident, which Atlassian are currently investigating: https://atlassian.statuspage.io/incidents/01r8249rwb6r

https://atlassian.statuspage.io/ shows current status of Atlassian services, including Atlassian Cloud JIRA, Confluence, etc. so is a good place to check when issues like this occur.

Jeremy Morris Apr 25, 2017

Hello, WE are still receiving this issue.

2017-04-25_1006.png

JIRA is still working from a browser that was previously logged in but not from a fresh sign in on a new browser. 

Anupama Singh Jun 15, 2017

Hi All ,

 

With the new feature enabled from Atlassian, User id will no more accepted for login. you need to use your email Id associated with JIRA to get login in to system.

 

Hope it will  work for you!!

Thanks,

Anu

0 votes
Jennifer Jones Apr 25, 2017

We are experiencing this error too. Although some users are able to access many others still cannot.

0 votes
Juan Porta Apr 25, 2017

This is affecting our entire company. My session was alive and I had changed the password after that Hipchat security breach but most of our folks at Engineering are unable to access and there's nothing in the status page that really points to that error. 

Sam Hall Apr 25, 2017

There is a new incident raised today which they are providing updates on: http://status.atlassian.com/incidents/kz9n65qlcljd

0 votes
Mike Low Apr 25, 2017

Same here this is a companywide issue for us right now. Some users able to access but many aren't able to. I've tried resetting their passwords and this didn't work either.

0 votes
Douglas Jarnot Apr 25, 2017

I'm not able to get a email generated to reset my email and those that are able to, can't do it without getthing the error. Hopefully Atlassian investigates further, because a lot of people at our company are impacted. 

Sam Hall Apr 25, 2017

You could subscribe to this for updates on the current incident: http://status.atlassian.com/incidents/kz9n65qlcljd

0 votes
Jeremy Morris Apr 25, 2017

I now am able to login. 

Sam Hall Apr 25, 2017 • edited

That's great news. 

The latest update from Atlassian on this (posted mins ago) says that problems are still ongoing.

https://atlassian.statuspage.io/ still reports lots of partial outages, so I would guess others might still be having problems.

Qamar Khan Apr 25, 2017

I have same issue with my few users. Even password reset link is not working. it pop up to save some text file.

 

0 votes
Michelle Harper May 16, 2017

Not able to get in either.  Dev is on hold.  

Getting: Unexpected error in the authentication system.

Fingers crossed this is resolved soon.

0 votes
Anupama Singh Jun 15, 2017

Hi All ,

 

With the new feature enabled from Atlassian, User id will no more accepted for login. you need to user your email Id associated with JIRA to get login in to system.

 

Hope it will  work for you!!

Thanks,

Anu

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