Unable to install trial licence for Zephyr for Jira

We are using Zephyr for Jira at the moment as a trial version (making sure it is what we need), however my licence is due to expire on the 31/01/2014 (tomorrow). I have generated a new licence key, however when installing and trying to save the key I am presented with an error to advice:

The JIRA server could not be contacted. This may be a temporary glitch or the server may be down.

We desperately need to get this sorted as midway through a project; with the current licence expiring tomorrow we will lose all our current test scripts........any ideas?!?!!

We've been using Zephyr for Jira for a few months now without any issues, being able to add the new licence key when needed....However, this comes as we seem to be also experiencing other issues with Jira at the moment ~ Unable to start/ end a sprint, unable to add sprint dates, unable to remove the default user groups from a project, unable to add a group to a project permission....

Seems to be fine raising calls etc, just some strange issues suddenly appearing!

3 answers

1 accepted

Hey both,

Thanks for coming back to me... So after much investigation and help from the guys at Atlassian, this turned out to be an issue with the proxy of all things.

If I bypassed the proxy by going directly via the IP/ Port I am able to install the licence fine, along with being able to carry out all project admin tasks that were unable to be done.

This is being investigated internally to understand what has caused this issue.

Hi Chris,

It looks like you will want to contact Atlassian regarding this issue. We at Zephyr are unable to assist with any issues regarding your JIRA server.

Kind Regards,

Emily

0 vote
Ben Woskow Atlassian Team Jan 29, 2014

Hi Chris,

Can you try to submit the license one more time and check in the application logs for any possible errors or stacktraces? Also, what version of UPM are you running?

Cheers,
Ben

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published yesterday in Marketplace Apps

Tips on how to choose the best estimation method for your planning

Planning and grooming sessions all come with their own sets of rules. Team members meet to estimate stories or other work items, all according to an agreed-upon process. And with every session comes ...

47 views 0 11
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you