Unable to install gliffy plugin


Im currently using confluence 3.5.9 (standalone version) I ahve installed all the plugins necessary but im unable to install the gliffy plugin. It keeps saying unknown error. Any solutions?


2 answers

Hi Avinash,

As mentioned, you might want to check your atlassian-confluence.log which is located in <Conf_HOME_Dir>/logs/ in order to further investigate this issue.

If you are running on MySQL server database, most likely the cause of the issue is due Max Allowed Packet configuration which is discussed on our knowledge base article here:


Hope it helps.

Septa Cahyadiputra


I'm Gliffy Technical Support. Could you please open a ticket at http://support.gliffy.com? I'd like to ask you for a copy of your current log file.

Thank you,
Keith Rockhold
Support Engineer

Gliffy Inc.
PO Box 7775 #35255
San Francisco, CA, 94120-7775

877-2-Gliffy (877-245-4339)

Heres the screen shot of the log messages while trying to install the plugin

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published Thursday in Marketplace Apps

Tips on how to choose the best estimation method for your planning

Planning and grooming sessions all come with their own sets of rules. Team members meet to estimate stories or other work items, all according to an agreed-upon process. And with every session comes ...

76 views 0 11
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you