Unable to create a Connection to ZenDesk: Authentication failure.


I'm using hosted Jira and hosted Zendesk. I'm still in the trial period if that matters.

I'm using the documentation here for configuration: https://support.zendesk.com/entries/20560907-zendesk-for-jira-getting-started

I skip the first part because this is hosted Jira and the connector already exists.

When I try to make a connection, the images and feature names in the documentation don't coincide with the real screens I see. I made a Connection using several mechanisms and they all failed:

  1. jira@mycompany.com/token
  2. <li>jira@mycompany.com (password)
  3. me@mycompany.com/token
  4. <li>me@mycompany.com (password)

They all fail when I push the "test" link from the connections list:

Failed to establish connection to remote system
Authentication failed, please check your authentication details and try again.

The credentials I use will get me into Zendesk.

Is the plugin recently updated and incompatible somehow? Is anyone else having this problem?


2 answers

This widget could not be displayed.

I found your ticket while searching for something similar...sorry I didn't spot it a while back. The Zendesk connector that comes with OnDemand is current and has been working great. The steps you took all sound correct. So...if you are still having this problem, or someone else comes across this issue later on, best to open a support request and let us track down what the problem is on your instance.

I am also having this problem. Is there a fix or better instructions?

This widget could not be displayed.

Having the exact same issue-cannot set up ticket sharing. Should I send a support ticket?

Suggest an answer

Log in or Sign up to answer
Atlassian Summit 2018

Meet the community IRL

Atlassian Summit is an excellent opportunity for in-person support, training, and networking.

Learn more
Community showcase
Posted Wednesday in Teamwork

What teamwork quotes inspire you?

Hey everyone! My name is Natalie and I'm an editor of the Atlassian Blog and I've got a question for you: What's your favorite quote about teamwork?  We've compiled a list here, along with...

147 views 16 7
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you