we no longer use JIRA and would like to terminate subscription, so i following the steps mentioned in here https://confluence.atlassian.com/cloud/cancellations-873871347.html but when i click 'Cancel my site' it redirects me to https://my.atlassian.com/products/index and i m still seeing my site up running, it is a bug or has the procedure been changed?
When you click on "Cancel my site" is does take you to the MyAtlassian.com site, this the place to cancel the subscription and is expected behavior of the system. When you are in your MyAtlassian account there will be a "cancel subscription" link in the Cloud product screen, when you click on that link a verification screen will appear. Once you complete that step the Cloud instance will expire at the end of your current billing cycle.
If you have specific questions about your subscription, please contact our Customer Advocate team.
Atlassian Summit is an excellent opportunity for in-person support, training, and networking.Learn more
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG