URL of contact admin form in JIRA OnDemand?

I have a JIRA OnDemand instance in which I want to point new users to the administrators contact form. The form is enabled in the global preferences, but I can't find a link to the form anywhere. Can someone tell me what the direct URL is, so that I can put a link in the intro message?

3 answers

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2 votes
Jason Worley Atlassian Team Oct 13, 2013

This is a restricted function for OnDemand. More specifically, the JIRA Admin contact form feature is intended for JIRA download version.

See Customising email content here for more details:


At this time, neither https://confluence.atlassian.com/adminjiracloud/restricted-functions-in-jira-cloud-applications-776636921.html not https://confluence.atlassian.com/cloud/restricted-functions-in-atlassian-cloud-apps-744721664.html lists this as a restricted function. The UI continues to allow us to configure this option in the General Configuration, but I don't see the link anywhere on my instance.


You should be able to see the "Contact Administrators" form once you click on "Edit" from this link:

https://<domain name>.atlassian.net/secure/admin/EditApplicationProperties!default.jspa

Hope that helps !!!

Unfortunately, I don't see the form from that page. I see the radio button to disable / enable it, and the text box to set a custom form text, but not a link to the actual form itself...

May I confirm that you have replaced <domain name> from "https://<domain name>.atlassian.net/secure/admin/EditApplicationProperties!default.jspa" by your specific domain name.

In case you are still facing trouble, feel free to raise a support case @ https://support.atlassian.com. We will further assist you.

yes, I have done that, and thanks, I will get in touch about this via support.

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