I'm trying to create an automation that says, when an issue is moved from issue type = Service Request to issue type = Change Request, update the CAB to person A, person, B, or person C based on the components.
My current config looks something like this:
My problem is that the rule doesn't seem to fire when I move the ticket. Is this because the "if" statements are being evaluated prior to move (i.e. the ticket is still considered a service request?) I'm trying to understand the timing so I can potentially correct the config.
Sorry for the slow response. This question slipped through the cracks unfortunately (we didn't watch for the automation tag everywhere).
I think the only problem with your rule is that the trigger needs to be changed to 'Field value changed: Issue type'. Issue moved is actually reported as issue updated internally in JIRA if all that's changed is the issue type.
Hope this helps!
[Note: So it was my turn for Friday Fun and sadly I was sick thanks to rubbish sinus infection... so apologies to most of Europe and Asia for the delayed post. However, I finally got out of bed for t...
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