Track highest Priority a ticket has been set to

Is there a way to conditionally set a field value based on the highest Priority to which a ticket has been set? I would like to report on the number of Blocker issues that were opened in the last fiscal year, but the Priority is normally dropped to a lower level before closing a case (e.g. after a workaround was provided). My reports currentlyshow a low number of Blocker issues. Creating a new custom field "Highest Priority" and setting that conditionally each time the Priority field is changed would be sufficient. It would require an if/then logic to ensure only the highest value is set.

Does this functionality already exist? If not, is there a plugin that would help?

3 answers

1 accepted

I suppose I could use the following:

Blocker -- Priority was Blocker
Critical -- Priority was Critical AND Priority was not Blocker
Major -- Priority was Major AND Priority was not in (Blocker, Critical)

Hi Norman

Lets address your main issue - you want to track number of blocker issues that was opened as blocker and later which may have changed.

Did you try to use the WAS operator.

project=xxx and priority was Blocker;

Thanks Rahul. This does meet one of my requirements perfectly.

I would also like to be able to track the same for Critical and Major. I want to track the highest Priority all cases were tagged at.

Suggest an answer

Log in or Join to answer
Community showcase
Maarten Cautreels
Posted Thursday in Off-topic

Friday Fun: What's your favourite beer/drink

As a Belgian, beer-lover and home brewer, beer is one of my great passions. I love the fact that with just a few ingredients (usually just water, hop and malt) you can create so many different tastes...

285 views 38 9
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot