Is there a way to conditionally set a field value based on the highest Priority to which a ticket has been set? I would like to report on the number of Blocker issues that were opened in the last fiscal year, but the Priority is normally dropped to a lower level before closing a case (e.g. after a workaround was provided). My reports currentlyshow a low number of Blocker issues. Creating a new custom field "Highest Priority" and setting that conditionally each time the Priority field is changed would be sufficient. It would require an if/then logic to ensure only the highest value is set.
Does this functionality already exist? If not, is there a plugin that would help?
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