Time tracking problem - Users unable to log time using the "plus" button on the UI.

Users unable to log work using the plus button on the UI. Clicking on the plus sign does not bring up the Log Work screen.

The screen does appear when you go through More Actions menu.

4 answers

1 accepted

I am assuming that you are on an ondemand version. This is a known bug JTMPO-515.

Raise a support ticket and give them this reference and ask them to disable tempo and your issue should be resolved.

Also see these URLs

https://answers.atlassian.com/questions/115759/log-work-no-longer-works-by-pressing-next-to-time-tracking

https://studio.plugins.atlassian.com/browse/JTMPO-515

  1. Ensure the user has the "Work on Issues" permission in the permission scheme. It's possible that the user is not in the group, or not in the project role.
  2. Ensure that time tracking is enabled globally.
  3. Check whether the issue is 'Closed', or the workflow has put the issue in a state that is uneditable.
  4. Ensure that the Time Tracking field is visible (not hidden) on the Field Configuration.

I copied these steps from this URL. See if these help you to resolve.

https://confluence.atlassian.com/display/JIRAKB/Unable+to+Log+Work

Yes. We saw this problem after we migrated to OnDemand. Raised a suppor ticket and this was resolved after Tempo was disabled.

Thanks!!

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published Thursday in Marketplace Apps

Tips on how to choose the best estimation method for your planning

Planning and grooming sessions all come with their own sets of rules. Team members meet to estimate stories or other work items, all according to an agreed-upon process. And with every session comes ...

71 views 0 11
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you