Time accounting function in JIRA Service Desk ?

Good afternoon all,

I'm very interested in using JIRA Service Desk. On YouTube and this site I've searched for the time accounting function to register time for each (internal/external) response. I can't find it. Anyone who can help me on this question?

Best regards and thanks!

Peter

1 answer

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Paulo Hennig Atlassian Team Nov 16, 2015

Hello Peter,
Did you take a look in the JSD SLA metrics? You can set SLA's for first response and other ones related to your preferences. Please, take a look into the following link:

https://confluence.atlassian.com/servicedeskcloud/setting-up-slas-732528967.html

 

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