Tempo links 404ing on ondemand

We have an onDemand instance where tempo is a licensed addon. Starting yesterday - possibly the day before - all the timesheet links started 404ing. I went into administration and the Tempo plugin was disabled. (The supporting plugins were still enabled.) I re-enabled the Tempo plugin, but it didn't help. None of the Tempo screens show up, the menu isn't there, etc.

Thoughts?

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Accepted Answer
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Hi, Matt!

Unfortunately to solve this we need to stop your JIRA application and clear the plugin's cache, then restart JIRA so the add-on can reload from scratch.

Can you please open a support ticket at https://support.atlassian.comwith your application's URL and SEN?

Best regards,
Felipe

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