I'm in charge of developing a support ticket system for a small office of about 30 staff members. We don't do anything that involves project management, such as code development or QA. We'll have tickets that involve issues like troubleshooting desktops and wifi problems.
I have two questions:
Any suggestions for my situation, above and beyond my questions would be more than welcome.
Can you install the IT Service Desk Workflow (ITIL) via this method?
The start of the COVID-19 pandemic served as a forcing function to re-evaluate the way teams worked together. In fact, many companies are re-learning how to collaborate with their teams. As some move...
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