System Administrator removed Edited


At 08:25 on 4th May 2017 our System Administrator user was deactivated. This user was being used by us to log error events from our system as issues in Jira and was not part of our 50 user limit. 

I don't believe anyone removed this internally so could you confirm whether this was something you removed?

Can we restore this user so that we can use it again? Is there an alternative so that we don't have to use part of our quota of users to create automated tickets in future?

We are using Jira Cloud version.

Many thanks


1 answer

This widget could not be displayed.

If you are talking about Cloud, then you were not using the Atlassian "system admin" account for logging error events because you have no access to it.

If you are talking about a server installation, then you will need to talk to your administrators.

Thanks Nic - thanks for the speedy reply. I am talking about Cloud.

Just to be more clear, the error events where errors that take place in our system and the logging in Jira was us creating Jira issues when these errors happened. i.e. we were creating jira issues using "System Administrator" as the reporter.

Regardless of how we were using this user the question was actually about whether someone or something removed this user.




I suspect Atlassian removed it because you should not have been using it as though it were a real user.

Thanks again - if wasn't necessary for anything else do you know why it existed in the first place? 

And do you know how I can contact Atlassian to find out as they made a whole raft of minor changes to other usernames at the same time which I'd also like to understand.

The system administrator account is there for Atlassian to maintain your system.  You don't have any access to it, and shouldn't use it.

Atlassian are migrating all Cloud instances to use Atlassian accounts rather than local logins, so I suspect that's what you are seeing the effects of.

I would definitely raise it with them directly if you have any questions - should do the trick

Suggest an answer

Log in or Sign up to answer
Atlassian Summit 2018

Meet the community IRL

Atlassian Summit is an excellent opportunity for in-person support, training, and networking.

Learn more
Community showcase
Posted Wednesday in Teamwork

What teamwork quotes inspire you?

Hey everyone! My name is Natalie and I'm an editor of the Atlassian Blog and I've got a question for you: What's your favorite quote about teamwork?  We've compiled a list here, along with...

191 views 18 7
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you