Support and Maintenance on KanBan - I want to report story points...

I am interested in using a KanBan for support and maintenance, and I was wondering how we can do story point tracking for progress. I want velocity etc. so I can make managerial decisions. 

 

Now I know that S&M should be a KanBan function more than a Scrum because Scrum implies it will end. Thoughts? Unless I should be sprinting support on a Scrum board? I definitely want the reporting feature for this, so that is why I am asking. Also, given the unpredictable nature of support, sprints are hard as they contain several emergency items etc.

1 answer

0 vote

There's nothing to stop you putting Story Points on issues that you are tracking through a Kanban board.

It won't affect the Kanban board or add any additional functions, as Story Points are not used in Kanban, but there's no harm in adding them. 

You might find it easier to have a Scrum board as well as the Kanban board, then you'll be able to use the Story Points more, but you'll still need to work out a way of doing sprints if you want the full set of reporting.  Maybe tie it to your organisations reporting - a couple of places I've worked have a support sprint on a monthly basis.  One place is a school and does it by half-terms (6 sprints a year!)

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Asked 2 hours ago in Confluence

What are the resources that you use to learn more about Atlassian Products?

I am gathering information about resources available for Atlassian product knowledge transferring for a presentation in our local Atlassian User Group. I want to group them in four categories From ...

23 views 2 3
View question

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you