It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Successful & Failed Resolution & Response Time count report for all users

I want to have a report includes all numbers of successful & failed Resolution & Reponse time in SLAs for for all users.

2 answers

0 votes

I assume you mean in Jira, but you haven't told us if you have the Service Desk installed (and if not, then how are you doing SLAs?)

Hi Nic,

Yes, we have Service Desk installed.

Currently I use Report in SLAs like this for all users. But the problem is I can't export to excel file.

Do you have any better solution? Thanks.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Next-gen

Keyboard shortcuts have arrived for next-gen projects!

...ollected feedback from users around the lack of shortcuts, and we’re here to address that: In next-gen projects, I miss the keyboard shortcuts badly. This is particularly true on the Board, but also i...

219 views 2 4
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you