When a customer is part of an organisation and they raise an email request for support the organisation is receiving a notifiication as well. I dont want this. I only need the requester to get the notification. How do I enable this to happen?
In the Customer notifications under project settings, you can configure if customers will receive a notification when a request is shared with the organisation (Under default rules, Organization added).
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
We're bringing product updates and pro tips on teamwork to ten cities around the world.Save your spot