Stop Organisation from receiving notifications

When a customer is part of an organisation and they raise an email request for support the organisation is receiving a notifiication as well. I dont want this. I only need the requester to get the notification. How do I enable this to happen?

1 answer

Hi Peter,

In the Customer notifications under project settings, you can configure if customers will receive a notification when a request is shared with the organisation (Under default rules, Organization added).

https://community.atlassian.com/t5/JIRA-questions/How-to-disable-organizations-email-notification/qaq-p/318249

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