Some of my users cannot use the @ mention capabilities

e.g. <user_name> cannot use @ mentions, but almost everyone else can. <other_user_name> said that it didn't work for her at first, but now it is.

<user_name> tested in FF14, IE9 and recent Chrome. I watched her, and it didn't work.

* She can manually use the ~user mention, but the using @user doesn't resolve to the correct macro or give her the flyover menu

Is there a permission that needs to be applied to have mentions work?

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Accepted answer

If this is JIRA OnDemand, you might want to check if this particular user has the global permission 'Browse Users'.

If this is Confluence OnDemand, there is a known issue which may be the cause of this problem - https://confluence.atlassian.com/display/ONDEMANDKB/Existing+Users+do+not+Appear+in+Confluence+People+Directory,+Team+Calendars,+Share+Feature+and+Watchers+List.

Thanks this helped us :-)

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