Situation: Client enters a request in service desk. I make a new issue in Jira-Software. Programmers put the issue to a sprint and set a version if it is solved. The client should see, to which sprint his request (via issue) is related and in which version the request is solved.
The best would be to have two additional columns in Service-Desk "My Requests": Sprint-Name and Version (from related issue).
You can add the sprint and version fields to your issuetype that is used for the request. You can then use automation rules or a plug-in to capture the information on the linked ticket and bring it across to your request.
Personally I would use ScripRunner for JIRA to capture the details of the sprint and version from the linked ticket and add it as a formatted comment to the request to share this information with the reporter.
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
We're bringing product updates and pro tips on teamwork to ten cities around the world.Save your spot