I recently opened a support issue and noticed an option to post the problem on Answers. Is it Atlassian's intent to use Answers for problem reports? Are the guidelines for what should be reported where?
Answers is setup to supplement the normal support process. This is the perfect place to ask usage / feature questions and hopefully as Answers grows, the question and answer is already here so you can get the info right away. This is also the perfect place to work on non-standard issues/setups where the community can help look at the issue from different angles.
The normal support system is still in place and ready to help just like before at: support.atlassian.com
You are right that posting the same question in two places creates the potential for making extra noise. This is an evolving process and this option was added on there to offer additional means of getting support. Also, as the knowledge base grows on Answers, the answer to the question may already be available and since not everyone is familiar with Answers, they may be able to find their answer right away after being linked to Answers.
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