Settings in Helpdesk!

Trung Viet Le May 13, 2015

I cannot see setting options in my jira helpdesk project! Please show me how to config it? I already use administrator account. 

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Benito Picarelli
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
May 13, 2015

Hello Son,

Only Agents can configure the help desk. Access the project through JIRA's interface, go into Permissions and roles for the project. Make sure you are in the "Administrators" role of the project. You can also double check if you have the "Manage Agents" option when you click on "Service Desk" in the top panel (that means you have the permission to add yourself as an Agent to the SDs)

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