Setting up and using Zendesk with JIRA

I have configured both JIRA and Zendesk according to the instructions here:

The integration works JIRA -> Zendesk but not Zendesk <- Jira.

When I go to Cloud Diagnostics in JIRA I can see that Jira is getting new tickets from Zendesk (see below), but a JIRA issue is not being created. Since the connection is successful, it seems that the issue is on the JIRA side.

Transaction Details


ObjectType : ticket,

Conditions : {

field : ID,

operator : =,

values : 12374



1 answer

Hi Adam,

Have you set the field mapping Direction to be Bi-directional?

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