I have configured both JIRA and Zendesk according to the instructions here: https://support.zendesk.com/entries/20560907-setting-up-and-using-zendesk-with-jira
The integration works JIRA -> Zendesk but not Zendesk <- Jira.
When I go to Cloud Diagnostics in JIRA I can see that Jira is getting new tickets from Zendesk (see below), but a JIRA issue is not being created. Since the connection is successful, it seems that the issue is on the JIRA side.
Transaction Details
{
ObjectType : ticket,
Conditions : {
field : ID,
operator : =,
values : 12374
}
}
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