Setting field (assignee) value in transition screen

Hey guys!

Situation: User creating a ticket but the processor has some further question. With pressing the button "feedback requested" a screen pops up with the field assignee. The value of that field is always the actual assignee. With a validation i do already say that the actual assignee can not continue a long his own name is in the "assignee" field. I could also say with a post-function for that transition that the new assignee is the reporter of the ticket. But often its necessery to get feedback from persons who are not the reporter.

So is it possible to show that screen with the the "assignee"-field with the value of the last assignee?

But this should only apply for this screen.


I hoped you understand me with my bad english.

Do you have any ideas how to do this?

2 answers

1 accepted

You can create a user custom field, and use post function "Set a field as a function of other fields" to set the value according to the assign value, they it will keep your old assignee value.

Okay thanks!!, didnt know that its possible to create a custom field with the function of an existing one. I will try it out.

Suggest an answer

Log in or Join to answer
Community showcase
Jason Wong
Published yesterday in Agility Beta

Welcome to agility

Every team in the world is unique, and so   Atlassian believes   that each and every team's best way of working  needs to  be molded to their unique circumstances  – ...

309 views 6 15
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot