Service Desk with multiple e-mails

Hello,

I know that with Jira Service Desk it is possible to define one e-mail for every service desk, and this is working pretty well.

My question is to understand if it possible, also with an external solution, to have 2 e-mails account for every project.

I would like to have 1 account dedicated to the Incident, and 1 account dedicated to the service request.

Is it possible? Do you have some suggestions?

Thank you very much.

Luigi

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