Service Desk User Creation and Issue security

Service Desk 1.2

When NEW user emails I want the service desk to:

1. Create an account and send the user new login info for the service desk.

2. Create a new issue assigned to the client.

3. Send the user the issue number

4. Allow user to see the issue in the service desk portal

I do not want the user to see other items in the Project and hence do not wish to give the Browse function.

When IT staff update the ticket within Jira I want the system to send the user notification that the ticket has been responded to via email.

I want the users to be able to close there own tickets.


We can only get notifications working if the browse project permission has been given. This also gives them access to every user issues in the Project which is a major security risk.

How do we set up the Service Desk and Jira permissions to do the above please?



1 answer

0 vote
Timothy Chin Community Champion Jun 10, 2014

I think you can set the an Issue Sercurity Level where only Reporters and internal staff can view the issue (

Hi Timothy,

I looked at this and unfortunatley these permissions do not get applied to Service Desk. Hopefully Atlassian will look into this.

Many thanks


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