Service Desk - It is possible to format text in Description and Resolution description fields?

Hello,

We use JIRA v7.2.7 and our customers use JIRA Service Desk (3.2.7).

When I create a JIRA issue, I can format a text in Description, but my customer cannot see it. He sees only one big text string wrapped, there is no formatting even no paragraphs (!), I mean "new line", CRLF.

There is terrrible readability for this field, same for field Resolution description.

Situation is illustrated by screenshots for the same issue:

Cust-portal-view.pngSupport-agent-view.png

Can anybody help me? Thanks in advance.

Stan

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