Service Desk: How do I fix the "You do not have permission to view this attachment" error? Edited

The screenshot below shows failures in the Processing Log for emails that failed and did not create tickets. I have made permissions updates for the affected users, but I have yet to do anything that allows these emails through. Is the failure happening in Jira or on our server? How do I fix this and allow these emails through? UPDATE...There are not attachments on all of the emails that are giving this error so I have no idea why we are getting an attachment error?

2017-04-21_11-26-59.jpg

Thanks,

Aaron

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