Service Desk: How do I fix the "You do not have permission to view this attachment" error? Edited

The screenshot below shows failures in the Processing Log for emails that failed and did not create tickets. I have made permissions updates for the affected users, but I have yet to do anything that allows these emails through. Is the failure happening in Jira or on our server? How do I fix this and allow these emails through? UPDATE...There are not attachments on all of the emails that are giving this error so I have no idea why we are getting an attachment error?

2017-04-21_11-26-59.jpg

Thanks,

Aaron

0 answers

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Thursday in Agile

How Scrum works? It starts with training and education

To answer “How scrum works,” most of the teams I've worked with first addressed the question: “where to start?”  That question applies to both implementation and improvements on the Scrum framew...

184 views 3 5
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you