Our customer would like to receive a confirmation email when they create a Service Desk request using the customer portal.
In the JIRA project of the Service Desk I have gone to Administration -> Notifications. In the Notification Scheme, the 'Issue Created' event has the following under 'Notifications':
But when a user creates a request they do not get a notification email.<dl title="You will not be notified by email of any changes you make."><dt>In their profile preferences the 'My Changes' setting has been set to 'Notify me'.
Any help is appreciated, thanks.
Is that repoter able to receive othe emails from same issue which he/she created.
If not then Jira is not sending any notifiation to it.
If yes, please look into atlassian-jira-outgoingmail.log file - to whom it is sending an email.
Also you can run notification helper from add on for perticular user on issue create event.
You can use our add on to send notifications from SD on the cloud. There's plenty of events available to hook up to as well as JQL for fine-tune of the condition when notification is being sent-out. Add-on is available here:
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