I am looking for an automation rule for the following 2 scenario's:
1) I want a automation rule in JIRA Service desk to send a notification mail to a reporter, if a ticket has been sitting in a status (Waiting for Customer Feedback) for 36 hours, that the issue will be closed if they do not repond to the ticket.
2) If the ticket has been in this status for 72 hours, the ticket needs to be closed.
Or do I need a plugin for this?
Hope you can help me
Badges are a great way to show off community activity, whether you’re a newbie or a Champion.Learn more
Any other country that celebrates Midsummer holiday (this friday 22 June)?
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs