I am looking for an automation rule for the following 2 scenario's:
1) I want a automation rule in JIRA Service desk to send a notification mail to a reporter, if a ticket has been sitting in a status (Waiting for Customer Feedback) for 36 hours, that the issue will be closed if they do not repond to the ticket.
2) If the ticket has been in this status for 72 hours, the ticket needs to be closed.
Or do I need a plugin for this?
Hope you can help me
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