Send Email to Customers via JIRA


we would like to send an email to customers when we create an issue. How can I do it ?

Moreover, how can we install a plugin without the system administrator user ?

For informations, we are trying JIRA and we are very satisfied by the use of this Bug Tracker.

Thanks for all.

2 answers

1 accepted

0 votes
Answer accepted


To send an email to all customers when an issue is created would be done through the Notification Scheme. All customer users would ideally be within a specific user group

I dont think it is possible to install a plugin without the system administrator user, nearly all plugins require Jira to be re-indexed when installed even when installed through the UI. Some plugins may also need Jira to the restarted, such as the Atlassian Universal Plugin Manager plugin.

**Reindex and reboot on Jira 4.4 and below, as Andy says, this should be fixed in Jira 5

But my customer must be a JIRA user ?

Lets define 'JIRA users'. To be clear, a JIRA account registration (where a user 'id' and associated email exist within JIRA) can be part of notification schemes (a registration does not take a JIRA seat). A JIRA account registration with the right to login to JIRA (membership of say jira-users) does take a JIRA seat.

Naturally giving users the ability to login to make full use of JIRA features is desireable, but may not be plausible on cost grounds.

As Luke says, you'll need to use JIRA notification schemes, normally this would include the reporter. In order to do that out of the box, you'll be needing to enable user creation, which will take a JIRA seat. Depending on your JIRA license type and customer base, using a JIRA seat may or may not be appropriate for you, there is JEMH, which can do some interesting things around user creation and notifications.

Installing plugins is certainly a jira-administrator task, though I would say that reindexing is usually only required for plugins that add fields, eg custom fields. JIRA 5 made all (?) plugin modules reloadable, removing the need for reboots that plagued 4.x, as a result I'm pretty sure UPM doesn't need a reboo, I did it earlier today without a problem.

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted 5 hours ago in United States

Atlassian acquires AgileCraft

         Good Day, Bad bad traffic, not sure why!!!! 1/2 hour commute took me 2 hours today 🤯 What helped me is that I kept browsing LinkedIn until...

25 views 1 0
View post

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you