I was wondering if anyone has any suggestions as to how I can find out when groups of tickets entered a specific state. We have an overly complex workflow, with one of the states being ReadyToDeploy.
I want to be able to do a search like,
"show me the tickets that transitioned to 'ReadyToDeploy' between Date A and Date B"
Thank you in advance
Are you a whiz at handling tickets and looking at how you can further optimize your workflow with automation? Do you tackle detailed customer support questions while simultaneously getting flooded wi...
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