Screen Sharing Only Shows Black Screen in HipChat

When attempting to do a screen share, most of the time the screen share only shows a black screen to the user if the send selects a single window.  If the user shares the entire screen, the other end can see it.

Server version: Atlassian HipChat 2.2.4 (2017.04.24.053859)

Client version:

2 answers

I have the same problem or a variation of it. I have a triple monitor setup and apps that are not on the primary screen show as black. e.g. I have a browser window on my secondary monitor that shows black. If I move it to the primary monitor it seems to work.

I also have this problem using two monitors on my linux machine.  If I disable one of the two monitors this seems to resolve the issue.

Suggest an answer

Log in or Join to answer
Community showcase
Jason Wong
Published yesterday in Agility Beta

Welcome to agility

Every team in the world is unique, and so   Atlassian believes   that each and every team's best way of working  needs to  be molded to their unique circumstances  – ...

373 views 6 16
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot