Screen Sharing Only Shows Black Screen in HipChat

When attempting to do a screen share, most of the time the screen share only shows a black screen to the user if the send selects a single window.  If the user shares the entire screen, the other end can see it.

Server version: Atlassian HipChat 2.2.4 (2017.04.24.053859)

Client version: 4.29.4.1662

2 answers

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I have the same problem or a variation of it. I have a triple monitor setup and apps that are not on the primary screen show as black. e.g. I have a browser window on my secondary monitor that shows black. If I move it to the primary monitor it seems to work.

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I also have this problem using two monitors on my linux machine.  If I disable one of the two monitors this seems to resolve the issue.

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