I've set two custom fields named Team and Sub-Sys and then a SIL Script field named Expert(SIL).
The Expert(SIL) field uses the Team and the Sub-Sys choiches to retrieve the name of the expert. When creating a new issue, I request both Team and Sub-Sys fields so that the Expert(SIL) is available since the issue creation.
I would like to use the Expert(SIL) content into a post-function to automatically assign the issue to the Expert. I've been trying with the Copy Value From Other Field post-function that unfortunately does not work because, I guess, the Expert(SIL) content is not available off-line.
SIL Script field is a calculated CF whose internal structure may be (is, for sure!) not known to your Copy Value From Other Field postfunction (but should be, see below).
1. The problem you are facing can be easily treated with JJupin (we do support our own fields :) ). However, JJupin is paid.
2. An alternative solution is to create your own postfunction using Java or even ScriptRunner; the value inside SIlScriptCF is a plain string (there can be more returns, each returned value is separated by "|").
If you ask me what I would recommend, I would definitely say (1 *- see note), but this depends on the budget, etc. Anyway, I'm not trying to make a sale here (see option 2) and do not be afraid to mail us directly, you will for sure receive help.
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