SAML SSO to Service Desk needing domain claim


I'm looking at authenticating our Service Desk customers via SAML SSO against our IdP.

I was looking at the documentation on this page:

Seems like in order to enable SAML, I need to claim my domain(s). As far as I can tell, only logins beloging to the claimed domains will trigger SAML SSO (conversely, any login that does not belong to a claimed domain will not be able to log in via SAML). Is this assumption correct?

Say my company's domain is, I claim that domain and enable SAML SSO on my cloud Service Desk. My customer's email is Will he be able to log in via SAML?

If not, how do I enable SAML SSO such that my customers can use their own email address to sign in to Service Desk?

Thanks in advance!




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