SAML SSO to Service Desk needing domain claim

Hi,

I'm looking at authenticating our Service Desk customers via SAML SSO against our IdP.

I was looking at the documentation on this page:

https://confluence.atlassian.com/cloud/saml-single-sign-on-873871238.html

Seems like in order to enable SAML, I need to claim my domain(s). As far as I can tell, only logins beloging to the claimed domains will trigger SAML SSO (conversely, any login that does not belong to a claimed domain will not be able to log in via SAML). Is this assumption correct?

Say my company's domain is thiscompany.com, I claim that domain and enable SAML SSO on my cloud Service Desk. My customer's email is jack@anotherdomain.com. Will he be able to log in via SAML?

If not, how do I enable SAML SSO such that my customers can use their own email address to sign in to Service Desk?

Thanks in advance!

Regards,

Hwei

 

1 answer

I'm looking for an answer to this same question. Did you ever discover a solution??

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted yesterday in Agile

Tips on Running a Sprint Planning Meeting from an Atlassian PM

I have run and participated in hundreds of planning meetings over the years, and have seen the gambit of good to bad to terrible. With a little bit of prep, you can run really effective planning meet...

13 views 0 1
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you