Resolved Date Showing for Open Issues

Some of the issues in the JIRA project I am currently working on are displaying a resolved date and time, under the heading Dates in the right hand panel. When I look through the History of the issue there is nothing to suggest the issues has been resolved.
The issues that are affect show correctly in the Greenhopper Planning and Task Boards or in the search result they appears correctly, however where the issues are linked to another one (e.g. either as a Sub-Task or a dependency link) the ID of the issue has a line through it suggesting it has been closed or resolved.
This seems to affect both User Story and Sub-Task issue types.
Any ideas what might be causing this and how it could be resolved?

1 answer

1 accepted

Broken workflows cause this, for instance there is an action going from a state where the resolution should be set, to one where it should not, without clearing the resolution. My plugin highlights these problems in the workflow diagram:

Also CSV imports can cause this.

The script runner has a built-in script which can bulk change the resolution on issues, after you fix the workflow, if that was the cause:

This might also be worth a read:

Thanks for that. I did import them via a CSV. I will try your recommendations at the end of the day when people are out of the system and let you know my results. Thanks again.

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted 11 hours ago in Canada

Happy New Year - First AUG of the year - great success

Hi Everyone, Hope everyone had a great holiday season and is ready for an exciting 2019.  We had our first AUG last night featuring Tempo Timesheets.  A great presentation and lots of int...

14 views 0 1
View post

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you