In Korea, we display the last name before first name.
I found following documents to change user format.
User Format Plugin Module|https://developer.atlassian.com/display/JIRADEV/User+Format+Plugin+Module
But I couldn't find the configuration page in OnDemand service.
Could you change the user format as ${last name} ${fist name}?
Regading the Plugin Installation on OnDemand service:
You cannot install new plugins nor remove existing plugins as per the Atlassian OnDemand Plugin Policy.
And regarding the user format, i think to identify the velocity templates which renders the user name display and change the order. Most probably it will be more than one file.
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