Remedy (Viper) & Jira integration

Hi,

Is there any easy way, or just a way, to integrate Remedy's Viper into Jira or vice versa ?

Thank you

1 answer

This widget could not be displayed.

Not really. I'm not aware of any addons that do any form of integration, but I know a number of people have written some simple stuff (Jira has email, SOAP and REST interfaces - I've seen email and SOAP used ini the past, but would expect more recent stuff to move to REST because SOAP is deprecated).

However, you need to start by defining what you mean by "integrate"? It's quite difficult when you're working with legacy systems like Remedy as they can be quite insular and not expose much in the way of useful automated interaction.

The last three places I visited with a remit of "how do we integrate with Remedy" quickly decided that moving off Remedy on to something with better functionality (no, not always Jira) would be a better investment than trying to bludgeon Remedy into being useful.

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Thursday in United States

Local Atlassian Research Workshop opportunity on Sep. 28th

We're looking for participants for another workshop at Atlassian! We need Jira admins who have interesting custom workflows, issue views, or boards. Think you have a story to sh...

53 views 0 0
View post

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you